Congratulations on choosing Sport & Spinal Physiotherapy in Canberra City and Gungahlin for all your physio, podiatry, massage, hydrotherapy, and rehabilitation needs to begin your journey to recovery. We are one of the largest and most diverse multi-disciplinary allied health practices in Canberra. We are conveniently located in the Gungahlin town centre and Canberra City West.
New Clients – please arrive early
We pride ourselves on running on time, so if you have not attended our clinic before please arrive 10-15 minutes prior to your appointment to allow you enough time to complete the client registration form and forward any details required for insurance claims. Once all information has been provided your appointment time is completely devoted to sorting out your problem. You can also download our Client Registration Form and bring it in with you.
What to expect?
At your first treatment session you will be given as much time as is needed for your full examination and treatment, usually approximately 40-60 minutes. At this session your therapist will;
- Take a detailed medical history about your lifestyle, the mechanism of injury, aggravating and easing factors, past problems and any upcoming goals that are relevant.
- Complete a thorough clinical examination to accurately determine your diagnosis.
- Explain your diagnosis along with any contributing risk factors in plain english format.
- Discuss your ‘recommended action plan’ involving you in the decision-making to make sure we are focusing on your biggest concerns
- Treat your injury with quality evidence-based care (usually a mix of hands-on techniques and pain-relieving modalities)
- Give any of your initial pain-relieving home-based exercises on a handout in an easy to understand format.
- Let you practise your exercises at the clinic before you go home to ensure correct technique.
- Provide any advice on medications or supplements to assist healing – any aides or braces; ice or heat therapy; sleeping position; any modifications to work, home or sport duties; and cross-training activities to maintain fitness.
- If there is a need to refer you to other health practitioners not limiting a need for further investigations, a medications review or alternative modalities, then your therapist will discuss the reasons for this and answer any questions you may have.
- A courteous follow up phone call within one business day following your initial consult to make sure you understand your diagnosis, the recommended treatment plan and are managing well with your exercises.
Using our unique ‘phase-based rehab system’, our goal at Sport & Spinal Physiotherapy is to ensure that the underlying problem is corrected and you receive a lasting solution. This is why our “Recommended Action Plans” extend far beyond simply getting rid of the pain, and why we focus on informing you about your injury, the predisposing risk factors, treatment goals and prevention strategies. Ultimately, you will learn the tools to look after your health and fitness long after you leave our care.
What to bring?
- A positive attitude – the more you apply yourself to your home-based exercises and follow our advice, the faster you will heal, often meaning less required treatment sessions.
- All relevant x-ray and scan results and images
- A list of your current medications
- Any Doctor’s referral (only required for insurance or Veteran’s Affairs clients)
- Chronic Disease Management Plan from your GP if eligible (we do not bulk bill)
- Any relevant operation reports
- Means of payment including your private health fund card
- For lower limb injuries – previous orthotics and shoes (new and old)
Veteran’s Affairs Clients
- A referral from your GP (on D904 form or the GP’s letterhead) stating the condition to be treated, GP’s provider number and date of referral.
- Your white or gold card.
- White Card Holders will need to bring in your letter from the Department of Veteran Affairs stating the exact terminology for your accepted conditions. (Please note, your GP letter of referral alone will not suffice in this regard as it may be different from your stated conditions from DVA)
- DVA clients will be required to pay for treatment costs at private rates until the above information is provided. Generally, DVA do not directly cover costs for physiotherapy support products, so clients will be required to pay for any physiotherapy support products themselves and seek reimbursement from DVA later, if eligible. In most cases we can invoice DVA directly for podiatry support products including orthotics.
Comcare and Workers Compensation (ACT and NSW)
Motor Accidents Authority (ACT and NSW)
- Name of insurer
- Address of insurer (ACT or NSW)
- Contact phone numbers for the insurer
- Claim number
- Claims officer name and direct phone number
- Employers name and contact address
- Letter from the insurer stating that liability has been accepted (A letter only stating your claim number does not guarantee that liability has been accepted)
- If you do not provide the above information, you will be required to pay for your treatment at private rates.
Insurance clients may not be reimbursed the full amount from their insurer after paying our private fees. This depends on your insurer.
What to wear?
- Loose fitting comfortable clothing. Shorts or tracksuit pants for injuries below the pelvis. Singlet tops for neck and shoulder problems. We provide shorts, singlet tops and gowns whenever needed.
- Sport and dress shoes for lower limb injuries (old and new)
- Any orthotics for lower limb problems
How to pay?
- HICAPS – bring your private health fund card for on-the-spot processing of any rebate
- Credit Card – Visa or Mastercard (we do not accept American Express)
- If you are an insurance or Veteran’s Affairs client, please provide all required information
For further details see Billing Policy