Our cancellation policy:
We require a minimum of 24 hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.
If you cancel or do not attend a scheduled Physiotherapy, Podiatry or 30 min Remedial Massage appointment without providing 24 hrs notice, a fee of $30 may be charged, and a fee of $50 may be charged for a 60 min Remedial Massage.
Not attending an appointment is an inconvenience to the clinic, our other patients (we have a long waiting list), and generally means you require more treatment to recover.
After more than three failures to attend or late cancellation during a 12 month period, you will be required to pay a $60 holding fee that will be held in case of further breaches of our cancellation policy. Extensions to this policy are only made in consultation with our practice manager who will consider extenuating circumstances on a case by case basis.
At any stage, if you fail to attend any appointments, all future appointments will be canceled and you will be required to reschedule.
If you do cancel and cannot attend that day at all, the late notice cancellation fee will be removed if Sport & Spinal Physiotherapy is able to fill the allocated appointment slot or your reschedule to an appointment time in the near future.
Motor Accident Insurance and Workers Compensation Insurance does not generally cover charges for non-attendance. These charges will need to be met by the client.