Our cancellation policy: We require a minimum of 24 hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.
If you cancel or do not attend a scheduled Physiotherapy, Exercise Physiology, Podiatry or 30 min Remedial Massage appointment without providing 24 hrs notice, a fee of $30 will be charged. A fee of $50 will be charged if you do not attend a 60 min Remedial Massage appointment.
After more than one failure to attend or late cancellation, we may charge you the full cost of the treatment. After more than two failures to attend or late cancellations, we will charge you the full cost of the treatment and you will be required to pre-pay for any future appointments.
At any stage, if you fail to attend any appointments, all future appointments will be canceled and you will be required to reschedule.
If you do cancel and cannot attend that day at all, the late notice cancellation fee will be removed if Sport & Spinal Physiotherapy is able to fill the allocated appointment slot. So it still is in your interest (as well as ours) to give as much notice as possible of any appointment changes.
Cancellation fees are not kept by Sport & Spinal Physiotherapy, they are donated to the children we sponsor through World Vision Charity. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.
Motor Accident Insurance and Workers Compensation Insurance does not generally cover charges for non-attendance. These charges will need to be met by the client.